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Q: What alternative procedures should agencies put in place for visitors unable to access workspaces due to the masking, screening, or other requirements in the “Protecting the Federal Workforce and Requiring Mask-Wearing” executive order?

A: Agencies must develop and implement alternative procedures that allow for persons denied access to a federal facility or otherwise unable to access an agency’s workspace to continue to obtain any federal government benefits or services to which the individual is entitled, such as monetary benefit payments or required adjudicative appointments or hearings.